Impel Chat AI is now certified for Hyundai dealers. Hyundai-certified Chat AI means dealers can add always-on conversational AI to their storefront through Hyundai’s certified vendor program — engaging every shopper and every customer, on sales and service alike, and booking the appointment automatically, around the clock.
Here’s why that matters. Most digital front doors only work when the team’s at their desks. Impel’s Chat AI changes the standard for what a Hyundai storefront can do after hours, over the weekend, and everywhere customers actually browse.
What Hyundai certification actually means
Certification is a green light. It confirms Chat AI meets Hyundai’s vendor requirements, so dealers can enroll with confidence that the solution fits the program. In practical terms, a Hyundai store gets a vetted, always-on assistant on its website — no procurement guesswork, no bolt-on risk.
Chat AI is also part of Impel’s AI Operating System (AIOS), so it isn’t a standalone solution. It’s one assistant, one customer view, working the whole conversation across sales and service.
Your front door closes when your team goes home
Busy phones and unmonitored chat windows aren’t serving customers. Shoppers and customers land, look, and leave without ever reaching a rep. Service questions turn into days of phone tag, and after-hours inquiries pile up until they go cold.
That’s the gap Chat AI closes. It responds in real time, day or night, so no sales lead and no service request slips into the “maybe” pile. Every visitor gets a real answer before it disappears.
Sales and service, one conversation
Chat AI knows the difference between a sales question and a service question, and it books the right appointment either way. On the sales side, it fields VIN-specific inventory, trade-in, and financing questions, pulling from live inventory. On the service side, it handles maintenance, recalls, and hours.
Then it schedules inside the conversation itself, synced to your CRM and scheduler. No separate form. No “click here to book” detour.
Conversation Connect meets shoppers everywhere they browse
Shoppers don’t only start on your homepage. They’re on social, clicking ads, opening emails, and scrolling listing sites. So Conversation Connect extends Chat AI to every dealer-owned digital touchpoint and launches a live conversation the moment a shopper clicks.
The result is intelligent, intent-aware dialogue in place of static buttons. Instead of a dead-end call-to-action, each visitor gets guided to the next step the moment they’re ready to move.
Built for automotive, not bolted on
This isn’t a generic chatbot with a car skin. Chat AI trained on more than 100 million real-world automotive interactions, and automotive-specific control layers keep every conversation on the rails and guard against hallucinations. While legacy chat tools stop at deflecting FAQs, Chat AI answers the hard questions and books the appointment.
It also sounds like your store. Through the Impel AI Knowledge Bank, dealers train Chat AI once on their store’s unique policies, offerings, services, and tone — so every answer stays on-brand and in compliance. AI does the chatting. Your team does the closing.
What the numbers say
With Chat AI and Conversation Connect, dealers see the front door start pulling its weight:
- +55% more chats
- +33% more shoppers sharing their contact info
- +20% more AI-set appointments
- 2x higher engagement on CRM leads
Ready to answer every conversation?
See what Hyundai-certified Chat AI looks like on your storefront — on your site and everywhere your shoppers browse.
Frequently asked questions
What is Hyundai-certified Chat AI?
Hyundai-certified Chat AI is Impel’s always-on conversational AI, now approved for Hyundai dealers through Hyundai’s certified vendor program. It engages shoppers and customers on the website and by SMS, answers sales and service questions in real time, and books appointments 24/7.
How does Chat AI handle both sales and service?
Chat AI reads intent and books the right appointment either way. It answers inventory, trade-in, and financing questions on the sales side, and maintenance, recalls, and hours on the service side. Then it schedules inside the conversation, synced to your CRM and scheduler.
What is Conversation Connect?
Conversation Connect extends Chat AI beyond your website. It launches a live conversation from your social pages, digital ads, emails, listing sites, and VDPs, replacing static call-to-action buttons with intelligent, intent-aware dialogue.
Does Chat AI replace the dealership team?
No. Chat AI amplifies your team. It handles repetitive questions and after-hours volume, then hands off qualified customers with a conversation summary and recommended next steps.
How does Chat AI stay accurate and on-brand?
Chat AI trains on your store through the Impel AI Knowledge Bank — your policies, offerings, services, and tone. Automotive-specific control layers keep every conversation on the rails, so answers stay accurate and in compliance.