Every Service Call, Answered Live by AI That Already Knows Your Customer

Busy isn’t the same as served. Voice AI picks up every call in real time, answers the routine questions, books appointments on the spot, and follows up by text when life gets in the way. It isn’t a phone tree. It’s a real conversation partner that knows your dealership and your customer before it ever says hello.

Answer every call, instantly. Voice AI picks up every call in real time and talks like a person, so callers stay on the line.
It knows the caller before it says hello. Name, vehicle, and recent call history pulled live from your DMS, plus all of your dealership operating details.
Books the appointment on the call. Real-time scheduler availability, confirmed before the customer hangs up. The bay gets booked and your advisor never has to pick up.
Routes it right, or takes a real message. If humans aren’t free, it captures a structured message into the advisor worklist and texts the customer so they are never left hanging.
Nothing falls through the cracks. Call drops mid-booking? It finishes over text, automatically. Every call ends in an action.
Use it standalone or as part of the platform. Voice AI runs on its own, or integrates into Impel’s Service AI platform for full fixed ops coverage and a unified customer experience.

See it in action. Request your personalized demo below.

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Common Questions from Dealers

Will my current setup transfer to Impel?

The core capabilities you count on today carry forward: inbound call answering, appointment scheduling, department routing, after-hours coverage, and SMS follow-up. Your dedicated migration lead, Samantha Sabo, comes to Impel directly from Toma and understands both technologies. She’ll ensure your workflows, processes, and team preferences are reflected in your Impel configuration.

Who will help me migrate to Impel from Toma?

Samantha Sabo is Impel’s Senior Customer Success Voice AI Lead. She joined Impel directly from Toma, bringing deep knowledge of the Toma platform and hands-on experience with the workflows Toma customers have built. Samantha leads every Toma migration personally to ensure a seamless transition.

Will my customers notice the switch?

No. Voice AI picks up calls instantly with the same natural, humanlike conversation quality your customers are used to. The transition happens behind the scenes — your customers experience the same seamless service, and your team gains sharper tools and deeper context on every call.

What do I gain by moving to Impel that I didn't have with Toma?

Impel Voice AI adds several capabilities Toma didn’t offer: live customer recognition from your DMS before the call connects, a shared AI Knowledge Bank across voice and chat, Agent Studio for self-serve configurability, a prioritized advisor worklist with AI-generated summaries and sentiment indicators, and post-transfer transcription. Beyond voice, Impel’s AI Operating System connects Chat AI, Sales AI, Service AI, Marketing AI, and Merchandising AI in one platform — so voice isn’t an island anymore.

Does Impel integrate with my existing DMS and scheduler?

Impel Voice AI integrates directly into your existing IVR system and connects to your DMS in real time. It also integrates with leading schedulers including Xtime to book appointments live on the call. No rip-and-replace required.

How long does the migration take?

Samantha and her team handle the migration to minimize disruption to your day-to-day operations. The timeline depends on your specific setup, but the goal is always speed with zero gaps in coverage. Your calls don’t stop and neither does your service.

Is Impel just a voice product?

No, and that’s the biggest difference. Impel is the only enterprise-grade AI Operating System built for automotive retail. Voice AI is one capability within a platform that also includes Chat AI, Sales AI, Service AI, Marketing AI, and Merchandising AI. Everything shares one Knowledge Bank, one customer view, and one advisor worklist. Moving to Impel means your voice investment connects to every other part of the customer lifecycle.