Artificial intelligence and the future of customer service in the automotive industry

What 81 of America’s Best Dealerships to Work For Know About AI

More Than Half of 2025’s “Best Dealerships to Work For” Trust Impel AI The results are in, and they tell a compelling story about the evolution of automotive retail. Automotive News recently released its 2025 Best Dealerships to Work For list, recognizing 150 rooftops that…

Insights

11 min read

5 Steps to Successfully Implement AI in Your Car Dealership

The 2024 year was an encouraging one for dealerships. According to early reports, new-vehicle sales enjoyed a slight year-over-year bump of 2% in 2024. This shows that opportunity lies ahead. However, it also indicates a need for dealerships to enhance their performance and maximize their…

Insights

6 min read

The 72-Hour Drop: How Dealers Miss a Quarter of Their Sales (and How to Stop It)

Leads that don’t respond in 72 hours aren’t dead. You just think they are. Most dealership sales teams operate in a flawed cycle. Chase the hot leads, follow up for 72 hours, then move on. It’s understandable. An inquiry from this morning seems more promising…

Company

3 min read

Is Your Dealership Activating Its Customer Data? Impel and FordDirect Are Ready When You Are.

The new year brought big news for Ford Dealers and Lincoln Retailers: the powerful partnership between Impel and FordDirect. Since January, dealers have had a game-changing opportunity at their fingertips: the chance to finally make their customer data work for them and their customers. It’s an open secret…

Insights

3 min read

Staff Training for a New Era: Why AI Fluency is Now Essential in Automotive Retail

AI is no longer a future-facing concept in automotive, it’s a here-and-now operational reality. From sales and marketing to fixed ops and frontline customer engagement, AI is reshaping how work gets done across the entire automotive retail ecosystem. OEMs and dealerships are embedding AI into…

Insights

9 min read

Strategies for Increasing Fixed Ops Revenue

Automotive dealerships understand that long-term profitability goes beyond vehicle sales. As consumer behavior shifts and broader socioeconomic factors reshape the industry, dealerships are placing greater strategic focus on the profitability of every department, not just the showroom floor. Fixed operations, in particular, is well-positioned to…

Artificial intelligence and the future of customer service in the automotive industry

Explore more

What 81 of America’s Best Dealerships to Work For Know About AI

5 Steps to Successfully Implement AI in Your Car Dealership

The 72-Hour Drop: How Dealers Miss a Quarter of Their Sales (and How to Stop It)

Is Your Dealership Activating Its Customer Data? Impel and FordDirect Are Ready When You Are.

Staff Training for a New Era: Why AI Fluency is Now Essential in Automotive Retail

Strategies for Increasing Fixed Ops Revenue