Impel CEO Devin Daly joined the Daily Dealer Live show to discuss how to unify the auto retail customer experience as AI continues to evolve. He highlights the power of leveraging a single AI Operating System across the entire customer journey to prevent fragmented interactions. Daly explains how Agentic AI and Retrieval Augmented Generation (RAG) technology enable AI agents to manage tasks end-to-end while accurately representing every detail of a dealership or OEM. This innovation delivers new levels of agent autonomy while keeping businesses fully in control. Sam D’Arc, COO of Zeigler Auto Group, and Daly discuss how dealerships leveraging AI for ongoing engagement can make significant gains in customer lifetime value and retention.