You're in Good Hands With Impel
Toma's CEO has personally recommended Impel as the home for Toma's automotive customers. We've made it our priority to earn that trust, starting with a seamless transition and a platform that gives you more than you had before.
Someone Who Already Knows Your Setup
Meet Samantha Sabo, Impel's Senior Customer Success Voice AI Lead. Samantha joins Impel directly from Toma. She knows your platform, your workflows, and the details that matter. She and her team will personally handle your implementation.
Once you're live, a dedicated Dealer Performance Manager takes over as your ongoing partner — delivering business reviews, performance optimization, and long-term success. This is someone who knows your business and is accountable to your results.
Everything You Have.
And Then Some.
Everything you count on today carries forward. What's new is everything around it.
"We always knew there was revenue hiding in our missed calls, we just didn't have a reliable way to recover it. Since deploying Voice AI, our service lane is capturing demand we were losing every single day. The ROs coming through are some of our highest-value work orders — customers who called because they needed something urgently, and the AI made sure we didn't lose them. We're seeing close to a 20% lift in average repair order value, and the subscription cost is a rounding error by comparison. It’s completely changed how we think about inbound demand."
Everything Stays and More
Everything you count on today, plus capabilities that only come from a unified platform.
Everything you keep
- Inbound call answeringVoice AI picks up every call instantly 24/7, no hold, no voicemail.
- Appointment schedulingIntegrated real-time booking via Xtime and other leading schedulers. Confirmed on the call.
- Department routingIntent-based routing from your embedded staff directory.
- After-hours coverageSmart voicemail flows capture the right details and follow up by SMS automatically.
- SMS follow-upEvery unresolved or dropped call triggers automatic SMS outreach.
New with Impel
- Customer recognition from DMSVoice AI pulls caller name, vehicle, and call history live from your DMS before it picks up. No "who am I speaking with?"
- AI Knowledge BankOne knowledge layer powers voice and chat. Update your FAQs, hours, policies, and offerings once, reflected everywhere instantly.
- Agent Studio configurabilityConfigure smart voicemail prompts, routing rules, and follow-up questions per topic. Your processes, your rules.
- Advisor dashboardEvery call needing attention surfaces in a single Action Required view with wait times and recommended actions.
- Full conversation contextAI summaries and personalized next steps, plus post-transfer transcription, unique to Impel.
- Unified platformService AI, Chat AI, Sales AI, Marketing AI, Merchandising AI, and Voice AI, all connected. One customer view, one worklist, one platform.
Every Service Call, Answered Live by AI That Already Knows Your Customer
Voice AI picks up every call in real time, and it already knows the caller's name, vehicle, and history from your DMS. It answers routine questions, books appointments on the spot, and routes anything else to the right person. If nobody's free, it captures a real message and texts the customer. Call drops mid-booking? It finishes over text automatically. Every call ends in an action.
Runs standalone or as part of Impel's AI Operating System for full lifecycle coverage.
Common Questions from Dealers
The core capabilities you count on today carry forward: inbound call answering, appointment scheduling, department routing, after-hours coverage, and SMS follow-up. Your dedicated migration lead, Samantha Sabo, comes to Impel directly from Toma and understands both technologies. She’ll ensure your workflows, processes, and team preferences are reflected in your Impel configuration.
Samantha Sabo is Impel’s Senior Customer Success Voice AI Lead. She joined Impel directly from Toma, bringing deep knowledge of the Toma platform and hands-on experience with the workflows Toma customers have built. Samantha leads every Toma migration personally to ensure a seamless transition.
No. Voice AI picks up calls instantly with the same natural, humanlike conversation quality your customers are used to. The transition happens behind the scenes — your customers experience the same seamless service, and your team gains sharper tools and deeper context on every call.
Impel Voice AI adds several capabilities Toma didn’t offer: live customer recognition from your DMS before the call connects, a shared AI Knowledge Bank across voice and chat, Agent Studio for self-serve configurability, a prioritized advisor worklist with AI-generated summaries and sentiment indicators, and post-transfer transcription. Beyond voice, Impel’s AI Operating System connects Chat AI, Sales AI, Service AI, Marketing AI, and Merchandising AI in one platform — so voice isn’t an island anymore.
Impel Voice AI integrates directly into your existing IVR system and connects to your DMS in real time. It also integrates with leading schedulers including Xtime to book appointments live on the call. No rip-and-replace required.
Samantha and her team handle the migration to minimize disruption to your day-to-day operations. The timeline depends on your specific setup, but the goal is always speed with zero gaps in coverage. Your calls don’t stop and neither does your service.
No, and that’s the biggest difference. Impel is the only enterprise-grade AI Operating System built for automotive retail. Voice AI is one capability within a platform that also includes Chat AI, Sales AI, Service AI, Marketing AI, and Merchandising AI. Everything shares one Knowledge Bank, one customer view, and one advisor worklist. Moving to Impel means your voice investment connects to every other part of the customer lifecycle.