AFTERMARKET OPERATIONS
Retain more
customers and drive
more revenue with
Impel AI
Impel AI enables independent auto service shops to keep customers coming back, solving the age-old problem of Aftermarket retention. Impel AI delivers more repeat customers - and more repair and maintenance revenue.
Unleash the full potential of your shop with Impel AI
Repair shops simply don’t have the time, resources, or scale to proactively re-engage customers on a consistent basis. Impel AI fully automates customer outreach and scheduling by continuously mining Point of Sale (POS) records and delivering personalized messages throughout the ownership experience.
You'll experience revenue growth and more customer loyalty while your team focuses on what they do best: delivering quality repairs and maintenance.
Personalized outreach to every customer – at scale
- Drives maintenance revenue with timely outreach via texting and email
- Tirelessly mines your Point of Sale (POS) system to send the right message at the right time
- Follows up with content that maximizes customer engagement
- Offers configurable outreach timing and frequency
AI automation that delivers more
customer loyalty with less work
Leveraging cutting-edge conversational AI capability and predictive analytics, Impel AI automatically reaches out with customized communications based on each customers' service and repair history. You'll see greater customer engagement and more appointments - all without the need for additional staff, software, or processes.
AI-enabled customer loyalty lets you do more of
what you do best
Repeat business is critical to increasing repair and maintenance profits. Studies confirm that retaining current customers is easier (and less costly) than acquiring new ones. Impel AI helps ensure that your service and repair operation remains top of mind with your customers, targeting them at key points throughout the ownership lifecycle, boosting engagement, and driving return appointments. That way, your staff is free to do more of the other activity that keeps customers coming back: providing excellent service.
Make it easy for customers to choose you with Impel AI.
Meaningful Impact for Your Aftermarket Business
- Brings current, abandoned, and dormant customers back to your business
- Enables real-time customer record updates
- Improves database accuracy by identifying and correcting outdated, duplicate, or incomplete vehicle records
- Identifies missed opportunities and services
- Enables accurate maintenance service quotes using shop-defined service schedules
Technology that works for your repair and
maintenance operation
COMMUNICATION
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Compatible with major
Point of Sale platforms
Seamless integrations ensure relevant, timely, and accurate communications.
MERCHANDISING
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Real-time appointment
scheduling and handoffs
Enables customers to schedule appointments directly, or delivers qualified handoffs to your staff for efficient booking.
IMAGING
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No process
change required
Fully automated solution that enables you to continue delivering great service to your customers.
