Reviews

Real reviews from real customers

We think we’re a pretty big deal, but don’t take our word for it. Check out some of the reviews from our long list of satisfied customers.

Team Impel is a true pleasure to work with.

Erica Schroeder ★★★★★
The team at Impel has been outstanding to work with and have been a positive addition to the overall experience with their tools. We've been utilizing their 360 Walkaround, Feature Tour, and Sales AI tools for some time now and feel that it's added an edge to our digital storefront. We're … read more incredibly satisfied and would love to commend Sierra Burrier in particular for making it all so easy!

Sales AI is an amazing product!

mario picone ★★★★★
Sales AI by Impel is an amazing product and Darcy McKeon rocks!

Graham Dallas ★★★★★
Super easy to set up and use. After a few questions the AI is able to answer customers questions or direct sales to reach out. Customers often come in asking for the AI it does such a good job!

Jess McQuillan ★★★★★
From the moment the discussions commenced about Sales AI, through the set up and the launch, this team has been fantastic. Todd, Shea and Michael were very responsive, quick to get us answers to our questions … read more and very thorough in explaining those answers. Their attention to our business needs and flexibility in scheduling meetings was exceptional. Our launch day went very smooth and we are excited to continue our partnership!
Julie Felix ★★★★★
So far, so good. It takes a few days to get the hang of using something different and out of your comfort zone but once you figure it out it runs really smooth. The AI is so personable that many of our … read more customers do not realize they are communicating with a bot. About 40% of our leads engage and get answered immediately, the other 60% never "raise their hand" to request assistance or engage. We let our bot follow up with these leads and we concentrate on the 40% that are buyers!
Robert Melton ★★★★★
We have been very pleased with SpinCar and love the AI product in particular. With our unique dealer profiles in place, I am able to manage the best response times we've ever seen and the customers … read more questions are being answered in a very professional manner. Our sales people are able to source the leads much more effectively and the after hours contact frees up my staff in evenings on their personal time. All the while the AI is setting appointments and answering questions. Next level tech to be sure!
Mark Price ★★★★★
I never thought A.I. tech could be this good. The data speaks for itself and I am a believer along side the rest of my team. If you need a little extra push with your digital retail look no further.

State of the art merchandising product suite.

Wesley Miller ★★★★★
If you are a dealership looking for an innovative and state of the art product suite, look no further than Impel. I have implemented Impel in all of my dealerships and I am extremely satisfied. Also- their reporting efforts are spot on and they make sure you understand everything that they are doing … read more for you and are there for you whenever you have a question/concern. I would highly recommend Impel to any of my dealer friends out there.

Frank Matcha ★★★★★
We have been fortunate to use Impel for some time now in a less known industry - marine. Our rep Peter and Kyle have been responsive to our needs and make sure we utilize their services for our maximum … read more benefit. While the technology is semi-complicated, Impel systems does all the heavy lifting and creates a level of consistency that is unrivaled to just taking photos. I would highly recommend trying it out at the bare minimum.
Jimmy Yu ★★★★★
My team at Spark capture are extremely impressed with the 360 technology from Impel! The app is easy to use with a clean interface that makes navigation a breeze.The best part about using Impel is their … read more outstanding customer service. The support team (Ray and Connor) is very responsive and helpful, always going the extra mile to assist our photographers with their questions. They also promptly replied to all my questions, and their guidance was spot on.
Stephen Andrew ★★★★★
Impel's software has been a game-changer. It allowed us to bring our inventory photo capture in-house and considerably level-up our online merchandising for both New and Used. The program is easy … read more to use and consistently delivers great results. It provides a highly relevant user experience on multiple platforms and, just as important, differentiates us from our competition. All told, the staff at Impel (*specifically our reps Ray & Connor) make all the difference. They are genuinely committed to helping us achieve our goals and get the most out of the software. Plus they treat our problems like their problems, long after the honeymoon phase as the 'new client' is over. Can't ask for more!!
Appointment AssAssIns ★★★★★
Impel, is literally the best platform that I have used in the past 3 years. Zahid, and the Impel team always answer my questions right away and follow up regularly to improve our monthly results! Hands … read more down it's Impel.-Andy Driscoll BDC Manager w/ Ramsey Chrysler Jeep Dodge Ram
FAIRFIELDTX-FREESTONE AUTOPLEX ★★★★★
5 Star tools, 5 Star customer service. We are so pleased with our implementation team and partnership to drive performance and success. Greatly recommend!
Cole Shumway ★★★★★
Impel has been a great tool for helping drive engagement on our website. The app is easy to use and delivers a new and engaging inventory experience for customers to enjoy!
Brandi Beggs ★★★★★
I would feel no hesitance recommending Impel to others. If you can operate a music streaming app from your phone and have it go through a Bluetooth device then you can operate their system of app-camera-webpage. … read more They've troubleshooted their system thoroughly and are prepared to walk a user through any hiccup along the way. Best of all, their response time and tone is top tier. I've gotten responses for any question I've posed faster than I expect from any company and I have not been met with a tone that made me feel stupid for having the problem. They don't talk down to you but can also match the technical level you are at. Really great job Impel.
Sam Cox ★★★★★
We've been partnered with Impel for over 5 years. In that time there has been no shortage of new features, new products and improvements and the support we receive from the team is outstanding.
Matthew Ruscetta ★★★★★
I work @ a CAT Dealer in the North Eastern Territory & We were looking to upgrade our Advertisements and got set up with Spin Car/Impel. It was exactly what we were looking for! It is a great product … read more and can be used in other ways not just for advertising but also for inspections, customers who can't make it down to the location to view that piece of equipment, etc. The app and website are very user friendly - picked up on it in just a day or two. They have an excellent sales/support team, & are very professional. They are always working with you and not against you and are very open to new ideas with their product. I Highly recommend Spin Car/Impel and their product if you're looking to upgrade your advertisements.
Gordy Whowell ★★★★★
We implemented 360 photography for out listings using Impel and the experience has been great from the start. We think our site listing will standout more now that we have included 360 imaging. Impel … read more was great, from account set up, training to troubleshooting through the learning process.
Frank Menchaca ★★★★★
I am a photographer for an RV company, and I have been using Impel Capture formerly known as Spincar for just over a year now. It has been a great help to get our photos online, the 360 views for both … read more the interior and exterior of our RV's are fantastic. They have a Hotspot function that allows you to add hotspots to highlight specific features of your choosing. Impel Capture is a user-friendly app, with a simple click your photos are automatically uploaded to your website and ready for your audience to view. I highly recommend checking them out.
Katie McKoane ★★★★★
Clawson Honda of Fresno has been partnered with Impel since October of 2021 and it has been a great experience. Their products and tools have allowed Clawson to optimize our custom website as well as our … read more digital marketing strategies. We look forward to continuing this partnership!
Natalie Bee ★★★★★
I am a photographer at Bishs RV and impel has been great. They’re always on top of improving their software, representatives reach out quickly if I have any questions and they also understand what my company’s … read more expectations are with the quality of my work and help in any way they can.
matt petrovich ★★★★★
The best and easiest 360 platform for vehicles my team has ever used. It really makes our inventory stand out from the rest.
Ian Macdonald ★★★★★
Our customers at Curbie.ca love the quality of photos and the experience of browsing all online. Our Crew finds it quick and easy to upload and add hotspots. SpinCar is helping us revolutionize the car … read more buying experience for Canadians.
Alli T (Alli) ★★★★★
The amount of time the dealership can save taking photos with the system is astonishing and the retargetting is so in depth that it is vin specific and can even focus on the specific features the custom … read more was interested in and integrate that information into the ad, causing the ads to be extremely effective. The retargetting alone has accounted for over 1/3 of my VDP views on my new & used inventory!The only issues I have ever had have been resolved by support team! When I think the app needs an update or change, they do their best to accommodate that. This is the same for the display ads. This company is here for you to succeed.Spincar has made my customer's shopping experience a truly unique one. The detailed hot spots as well as the 360 view both inside and out of the vehicle gives a true, realistic look at that vehicle and has helped a lot with sales, as the customer sees that we are being completely transparent about the vehicle and showing all of its features. The retargetting is above all else. The amount of data Spincar can collect from my customers and then use to bring them back to the site via multiple channels is amazing. My web traffic, VDP views and leads are up all thanks to Spincar!
Chief Auto Group ★★★★★
SpinCar has been an advantage to our dealership and our reps have been so helpful with implementation. We know this partnership is forwarding our business!
Emily Gatlin ★★★★★
We use Spin Car for our vehicle photos and we absolutely love it! I highly recommend.
A Google User ★★★★★
I have worked with Impel for over a year now and their team is amazing!! The team has always gone above and beyond to make sure all of our needs were, and have been met. Also, they are open to new ideas … read more and have many of their own great ideas which makes the experience of working with them even more wonderful.
RAG Creative ★★★★★
We are very happy with the positive impact that Impel has made on our Company. We experienced seamless connections with all of our websites, and the photography software is easy to use. Our customers love … read more the 360 spin feature!
Lana Morton ★★★★★
Impel provides enhancements to our website that really take us to the next level as a dealership. We want to stand out with our online presence and the products Impel offers allow us to do that. And the … read more proof is in the numbers with the significant lift in engagement we see on Google Analytics.

Impel sales members sitting on chairs smiling

A great company to have in your corner!

C Ann ★★★★★
Great company to have in your corner! The AI is unparalleled, and the entire team is reliable and easy to work with. Especially Jon & Nick B.

Debbie ★★★★★
Excellent product & company to work with! The 360 Virtual Spin gives customers near and far that hands on feel. Customer Service at Impel is friendly, knowledgeable and quick to respond. Highly recommended! … read more
Passport Auto ★★★★★
Impel has been an excellent partner helping us execute across multiple stores, keeping us up to date on changes and performance, layers of support and an overall great product add for our teams. Thanks! … read more
Nathan Baik ★★★★★
Shout out to Ray and Connor for being the best people to work with!Customer service is top notch with response time being impeccable.The team at Impel have always been warming and have always been on top … read more to make sure everything is running smoothly.Amazing 360 software that's easily integratable with outstanding results in just minutes. If there's someone you need to speak with in regards to Impel services, please reach out to Ray or Connor!
pug fi ★★★★★
The Impel team has been fantastic. In particular, Alec and Nick have been outstanding, providing exceptional support and guidance throughout the entire process.
OFFtheHook ★★★★★
Their customer service is amazing! They were exceedingly helpful and went above and beyond to help fix one of the units that we listed incorrectly. I would definitely recommend this company for your inventory … read more needs.
Corey Hudman ★★★★★
I have worked with Impel for over a year now and their team is amazing!! The team has always gone above and beyond to make sure all of our needs were, and have been met. Also, they are open to new ideas … read more and have many of their own great ideas which makes the experience of working with them even more wonderful.
Cruze Watson ★★★★★
SpinCar, now Impel, is great. The staff is extremely knowledgeable and focused on the details. The app guides the user throughout the process and is easy to use. They also offer many features to fit your … read more needs. 5 stars from me.
Apple Valley Honda ★★★★★
We have been working with Impel previously Spin Car for a few years now and they have done a spectacular job in every area we have asked of them. Communication and making sure we are happy as a valued … read more customer has been a priority. Thank you, Josh and team!
Richard Cotsmire ★★★★★
My company has been using Impel products for around 2 years. I would love to say that they have excellent customer service, but truthfully I have never had the need to call them. Their products have worked … read more for me without issue from day one.
BMC Blake ★★★★★
Love working with Impel! They are always working above and beyond to resolve any issues and easy to get into contact with. Have been working with for years and would highly recommend their product!
Ve He ★★★★★
TV Valdes & Paul Mullin & IMPEL as a whole, have been absolutely Professional and Very Helpful! During our Zoom Meeting they take their time explaining information. The tutorial I received on … read more how to use the 360 Camera was very helpful. Our Dealership is happing with their many products to help our consumers have a better overall experiences ONLINE! I highly Recommend them to help you and your business or brand get MAXIMUM EXPOSURE!
Jim Baker ★★★★★
We have been using Impel since early 2020 and it was so easy to pick up and required very little training before we were up and running! Exceptional customer service which can be rare in this day and … read more age!
Roger Hernandez ★★★★☆
Nish is awesome to work with, Impel is easy to work with and has great features like the 360 view, our customers enjoy the quality of pictures and the fact its user friendly. Customer service is also great … read more and goes above and beyond to help and assist! Most importantly It has improved our online sales!
Elliot Glass ★★★★★
Awesome Partnership with the team at Impel! Seth/Nish & team take customer support and understanding of our business needs to the next level!!!
April Epperson ★★★★★
I love using SpinCar, from the quick and easy process of implementation to the ease of having everything all in one place makes getting the dealerships inventory online a breeze. Customer service is also … read more great and goes above and beyond to help and assist! We have recommended SpinCar to other dealerships!
Eric Eining ★★★★★
SpinCar is a great service we use for all of our dealerships in the group. Their 360 spin view for the exterior and interior of the vehicles allow the customers to explore a 360 degree view of the car … read more of choice before coming into the dealership. The features and videos are nice additions as well. The features option allows the customer to view the safety, convenience, performance and technology features, plus, the factory installed upgrades. The videos walk you through the safety and technology of the vehicles. SpinCar really allows the customer to easily do their research on their desired vehicle.
Justin Poole ★★★★★
Big shout out to the team over at SpinCar! Our dealership had originally been referred to SnapLot as we use a lot of Cox Automotive products, after months of integration issues and lost time I discovered … read more SpinCar via our website provider. TV was our sales rep and he did a great job with the demo and presentation of the product to our team. Nick oversaw implementation and was very knowledgeable which built the confidence needed after my previous experience. We already had the hardware in place and everything was up and running within a week. SpinCar is superior to SnapLot as it rests on the page and plays automatically enticing the viewer to interact as SnapLot was an outdated button and a pop-up. The UI of the app is clean, easy to use and most importantly works every time. It’s impressive how fast the 360’s uploads to the site and our team couldn’t be more satisfied.Thanks again for everything!
Timothy Ferreira ★★★★★
The SpinCar team are amazing from management to sales. We use at least 5 of their products. Just a great company. We have been a happy customer for the past 4 years.
Jake Walker ★★★★★
Great products, great people! We're signed up with everything they have!
Lori Sams ★★★★★
I have been working with Zack and the retargeting team for close to 2 years now. They provide great communication and reporting for the ads we are running. The ads themselves work well for bringing customers … read more back around. Thank you for having a great team and great product.
Nicole Bertsch ★★★★★
Over the years I've worked with multiple different vendors and products, this is one of the best. For our dealership it has helped us become consistent with our photo taking and allowed us to maintain … read more a level of quality we were looking for. It allows us to spend less time taking photos and more time selling.Also - the customer service, both Jordan who was our first rep and now Kerry have done fantastic jobs. Kerry even went through our entire inventory to fix a misspelling on a hotspot for us. They follow up and generally want to help us. Thank you!
Julie Petree ★★★★★
Spin Car is a huge benefit to us for many reasons. We love the 360 spin car feature that lets our customers get a virtual tour of the inside of the vehicle on their mobile phone or desktop. We also … read more love the retargeting and preroll ads that are vehicle specific and dynamic. We have increased our time on site as well as page views with this. Also we just started a program called feature tour which should increase the time on site even more. Feature tour will also help educate the customer on the features of the vehicle and is vin specific. Our rep Matthew is awesome and has a vast knowledge of digital marketing. He is a pleasure to work with. Tim is our in house rep and he is quick to answer any questions and has been a pleasure to work with.
Andy Poteet ★★★★★
Jonathan and his team have provided unparalleled service by being communicative and involved in the process, beyond the selling of their product. They continue to help us improve our processes and be … read more ahead of our competition. Additionally, Spincar recently donated to a local charity event we host further solidifying their commitment to our company and how we can impact our community. As for the product; it speaks for itself. Simple and intuitive to the user and high quality results. Spincar is helping to catapult Louisiana's First Choice Auto Auction in to the future and ahead of our competitors!
Colter Lillich ★★★★★
Meaghan and the team at Spincar have been extremely helpful and are always providing excellent customer service when we need it. This level of engagement from a vendor partner is one of the reason we continue … read more to do business with Spincar.
Beato Auto Sales ★★★★★
SpinCar has helped take our dealership's website to the next level. We can also always count on our personal success manager, Austin, to be there for us.

More great feedback from our customers.

5.0 113 reviews

Del Grande ★★★★★
We have had a great partnership with the team at Impel for our vehicle 360 spins. The process has shaved our time to frontline ready by 24-48 hours and has made our website presence so much better. They … read more have worked really hard to make sure that everything would work for us logistically. We highly recommend them!
Garrett McQuown ★★★★★
The dealership I work for has been using Impel since the beginning! Our customer success manager Jeanine is awesome! She has been more than helpful giving insights on things to do differently to maximize … read more success. They take the time to get to know you personally as well as learn how your business functions to best help you! 10/10 great customer service!
Jamie Rushing ★★★★★
I am new to spincar and so far its been great! Really easy to pick up and use. Todd has been fantastic to work with and very helpful with all my questions.
Fernando Lipus ★★★★★
Impel its a excellent company to work with! They have solutions for all my business and it enhance my customer journey! Since I started using their solutions, I could notice a good results and good feedbacks … read more from my end customers! They support me well at my region !
Francisco Riba ★★★★★
IMPEL is a great company to work with. Their products, people are top in the industry and we (GO VIRTUAL) have helped in different regions for hispanic market and the automotive industry such as Mexico, … read more Colombia, Chile, Spain, among others. We have partnered with them for over 5 years.
Kendall Rannow ★★★★★
Switching from SpinCar to Impel has been a very smooth transition, everything is very similar to what SpinCar was. The Impel app is very easy to use and very user friendly.
Jim Mathis ★★★★★
CarHop has been using Impel, formerly SpinCar for about 3 years and it's great. It's easy to use and makes inventory look good. The customer service is great, I recommend them 100%
stephanie caudill ★★★★★
Impel has been one of my favorite companies to work with throughout my 10 year career in the auto industry! Prompt responses and effort to resolve any request. Great job!
Ross Mickel ★★★★☆
We have used SpinCar for our three-rooftop dealership group for 3+ years. It continues to be reliable, and ranks highly among other similar products. We will surely not go back to taking vehicle photos … read more with DSLR cameras. Our team periodically finds areas for improvement in the software, and as we do, SpinCar's support team dutifully works to find satisfactory solutions.
Jordan Land ★★★★★
Impel is very easy to use, and takes the photo experience to a new level. Everything has been outstanding!
Matthew Martinez ★★★★★
I have been working with Todd Storey launching our store with the product. He has been very helpful through the process.
Rhett S. ★★★★★
SpinCar is an awesome product and I'd definitely recommend it to other dealers. I'm a customer service rep for Stoltz Family Dealerships in central PA, and I've done many spins myself. Customers … read more seem to love it, and it's a super quick and easy way to get an in-depth look of a car. Five stars!
Ben Chandler ★★★★★
We had constant problems with consistency and quality. SpinCar solved both. In the digital age, customers visit countless websites vs. dealerships. SpinCar allows our customers to shop more thoroughly … read more from home. We utilize their retargeting capabilities as well. The support team is hyper responsive and follows up on issues. Best bang for your buck in the automotive picture world.
Triade Virtual ★★★★★
Excellent service! Several tools to support our business and be digital ready. SpinCar team has a excellent support and it's customer oriented.
Anthony Tulumello ★★★★★
We've been working with Impel for the past couple years and I could not recommend them more!
Arsalan Kuchikali ★★★★★
We just started using Spin Car system, we at Kia of Carson the number 1 Kia dealership in the entire USA. Not only the SpinCar is amazing addition to our dealership, but the level of support and care … read more is a cut above. Thank you SpinCar for making our dealership and our Vehicles Shine like a STAR
Brittany Williams ★★★★★
My company has been using SpinCar for over a year now and anytime we have a question or an issue (which is very few), they help right away! For an automotive industry vendor, their customer service is … read more top tier!
John Legg ★★★★★
Great product and service!
Lauren Jones ★★★★★
Nick, Joe, & Alex have been awesome to work with and we are thrilled to have such great quality pictures/videos in our inventory here at Bob Allen Motor Mall. They have been helpful from the start … read more & respond quickly when we have questions. Awesome job y'all!