Customer Support
Your success is our success.
You know that people matter, and so do we. At Impel, our hands-on approach to customer success means that you’ll always have a partner that goes the extra mile. Whether it’s getting you up and running or making sure that your staff is equipped with the skills and knowledge to succeed, we’re committed to making your goals become reality.
Here for you today – and every day.
“Impel’s software has been a game-changer. The program is easy to use and consistently delivers great results. It provides a highly relevant user experience on multiple platforms and, just as important, differentiates us from our competition. All told, the staff at Impel (specifically our reps Ray & Connor) make all the difference. They are genuinely committed to helping us achieve our goals and get the most out of the software. Plus they treat our problems like their problems, long after the honeymoon phase as the ‘new client’ is over. Can’t ask for more!”
“I wanted to let you know how much we appreciate Impel’s visit to each of our dealership locations. Most of our vendor partners just want to sell us something when they meet with us. Your Account Manager demonstrated that he really wants us to get better using the product. He really knew his stuff and added a lot of value during his visits and meetings with our team. Overall, a very refreshing approach.”
Platform Set-up and Onboarding
Armed with deep product knowledge and years of experience, our implementation specialists work with your team to get you up and running in no time. – Ensure seamless integration with your existing systems and assist with product configuration – tailor platform settings to your specific dealership needs and processes.
Virtual or Onsite Training
Set you up for success by equipping team members with the skills and knowledge they need to take full advantage of Impel platform capabilities. We’ll share practical tips and industry best practices based on our work with thousands of dealers around the globe. And our library of videos, ebooks and guides are always available . . .
Dedicated Customer Success
Your dedicated Customer Success Manager will be with you every step of the way. From monitoring business results and identifying opportunities for improvement, to conducting regular business reviews and sharing recommendations with your team – optimize performance and ensure continuous improvement . . . Always on the lookout for new ideas and enhancements to help you stay ahead of the competition.
Technical Support
Our experienced team of product and technical specialists are available at any time to address issues or questions that may arise. Reachable via phone, text or email, we’re standing by and at the ready to ensure that your shoppers always receive the personalized experience they expect.
Monitoring and Reporting
With Impel’s integrated monitoring and reporting applications, you’ll always have visibility into team performance and business results. It’s the information you need to drive true accountability and highest levels of performance.
A team that’s with you every step of the way.
What Our Customers are Saying.
“The team at Impel has been extremely helpful and are always providing excellent customer service when we need it. This level of engagement is one of the reasons we continue to do business with Impel.”
“My company has been using Impel for over a year now and anytime we have a question or an issue (which is very few), they help right away! For an automotive industry vendor, their customer service is top tier!”
“Excellent service! Several tools to support our business and be digital ready. The Impel team has excellent support and is customer oriented.”
