Solving Age-Old Dealership Challenges with Automotive AI

AI is transforming the automotive industry with new levels of efficiency and customer engagement, and the Premier Auto Group is at the forefront of the revolution. In a recent feature with CBT News, Founder & Owner Troy Duhon highlights how AI serves as a powerful assistant to sales teams and service writers, handling critical but time-consuming tasks such as follow-ups, prospecting, and appointment scheduling. By automating these processes, AI ensures that no customer inquiry goes unanswered and that service appointments are managed quickly and efficiently. Automotive AI not only streamlines operations but also allows sales and service professionals to focus on what they do best—building relationships and providing top-tier customer service.

Beyond daily operations, Automotive AI is also playing a crucial role in customer retention and safety. By reconnecting with “orphan owners”—customers who have not returned for service in a long time—AI helps dealerships rebuild trust and recover lost business. Additionally, AI-driven outreach enables dealerships to actively communicate safety recalls, encouraging customers to bring their vehicles in for necessary repairs. This proactive approach not only enhances customer satisfaction and dealership revenue but also reinforces the industry’s commitment to safety and reliability. With AI as a strategic partner, dealerships are embracing a smarter, more customer-focused future.