Impel is driving the AI revolution in automotive—fueling seamless experiences, stronger relationships, and serious business growth. Our end-to-end AI Operating System unifies every touchpoint, empowering teams to move faster, work smarter and stay ahead.
Turn One-Time Buyers to All-the-Time Loyalists with Impel AI
Closing the first deal is good. Keeping them coming back? Even better. Impel AI turns one-time buyers into ride-or-dies—always returning, always choosing you first. Because the most valuable customer is the one who’s already yours.
From Cold Data to Comeback Customers
Your DMS is a goldmine of thousands of forgotten customers just waiting for a reason to fall back in love. Impel AI activates the hidden signals in your data to trigger perfectly timed, hyper-personalized outreach that reignites interest and rebuilds momentum.
Whether it’s a new ride or their next service, we remind them why they chose you in the first place—and why they should again. No more dormant data. Just reactivated relationships and repeat business.
Make Repeat Business Your Business.
Loyalty isn’t a perk—it’s a growth strategy. Impel AI turns great first impressions into long-term relationships with personalized, proactive check-ins that keep the door open and keep the spark alive.
Everything You Need to Keep Them Coming Back
Loyalty isn’t built in a day—it’s earned at every turn. Impel AI helps you deliver standout moments across every channel, every touchpoint, every rooftop, every time.
Always On, Always Their #1
Got a question at midnight? No sweat. Impel AI responds 24/7—making your dealership the one that always shows up. That’s how loyalty gets locked in.
Smart Data, Stronger Relationships
Sales reps may come and go, but Impel AI never forgets a face—or a VIN. With seriously connected data and always ready insights on tap, your team always picks up right where the last conversation left off—every time.
Stay Connected from Start to Repeat
Impel AI shows up from the first site visit to the final decision—on-brand, on time, and always in the mix. Because staying top of mind isn’t optional. It’s what keeps them coming back for more.
One Network. Endless Ways to Keep Them
Your customers might switch brands, but they don’t have to leave your dealer group. Impel AI syncs every rooftop so loyalty stays in the family—no matter what they choose to drive next.
Marketing AI
Top-of-mind isn’t a strategy—it’s a superpower. Marketing AI keeps your brand front and center—long after they drive off the lot. With 100+ dynamic, data-fueled touchpoints, we deliver value-packed messages that meet customers exactly where they are in their ownership cycle.
Whether it’s a timely reminder, a killer service offer, or a nudge toward their next dream car, it’s all automated, always personal, and built to spark loyalty for life.
Service AI
Smarter than a dashboard light—and way more personal. Service AI turns every service opportunity into a loyalty lock-in—with VIN-specific messaging, friction-free scheduling, and AI-powered answers that know what customers need—before they even ask.
Customers feel seen, cared for, and never ghosted. Your team stays focused on in-store service, while Service AI handles the inboxes. It's the ultimate retention engine—ready to drive repeat visits on autopilot.
Chat AI
Chat AI doesn’t just chat—it charms. It’s the round-the-clock digital wingman that answers questions, recommends vehicles, schedules appointments, and builds buyer confidence in real time.
Whether they’re booking their first visit or browsing for their next car, Chat AI keeps the conversation going—and the loyalty building. Always-on, always accurate, and always where your customers need you most: in the moment.
Sales AI
Whether it’s their first car or their next upgrade, Sales AI is locked in and ready—serving up the right ride, at the right time, with zero lag and all the right answers.
Need VIN-specific info at midnight? Handled. Curious about trade-in options? Already on it. Sales AI makes your team more responsive, more reliable, and more likely to win repeat business. Because loyalty doesn’t come from a great deal—it comes from a dealership that never goes dark.
AI Results That Speak for Themselves
Dealers that are embracing automotive AI continue to generate outsized returns in their sales and service operations.
33%
Increase in
Customer Winbacks
Customer Winbacks
27%
increase in
Showroom Appointments
Showroom Appointments
26%
Increase in Lead Conversions
24%
Increase in
Customer Repurchases
Customer Repurchases
Fully Integrated for Maximum Impact
Impel AI unifies your CRM, DMS, and website data to power smarter communications—so every message is personalized, every moment builds trust, and every customer sticks around for the long haul.
Loyalty Doesn’t Just Happen—Impel Makes It Happen
Impel’s AI Operating System doesn’t just connect your tech—it connects the dots across the entire customer lifecycle. Smarter operations, stronger relationships, and loyalty that levels up at every touchpoint. From first click to forever—that’s the Impel AI way.
Test Drive the Future Today
Ready to Build Loyalty That Lasts with Impel AI?
From their first purchase to their next, Impel AI keeps you top of mind and first in line. Smart outreach, seamless follow-up, and VIP vibes. Let us show you how to make loyalty your legacy.
