Knowledge Hub

What if your AI systems didn’t just respond—but truly collaborated? At Impel, we’ve engineered a multi-agent orchestration framework that transforms isolated AI functions into a coordinated network of specialized experts. Each agent has a clear specialty: customer engagement, service coordination, data validation, trade-in valuation, scheduling,...

AI is no longer optional—it’s the backbone of modern customer service. From instant responses to personalized interactions, AI is transforming the auto retail landscape.

With Impel’s Chat AI, every shopper gets instant, humanlike engagement—and the team gets time back to focus on real connections. “It’s like having a full-time concierge on our website 24/7″, said Dan Sills, General Manager.

Devin Daly, CEO and Co-Founder of Impel, recently joined the Ignite & Scale podcast to share the story of Impel’s journey from a bold startup idea to becoming automotive retail’s first AI unicorn. What began in 2014 as a venture into 360° product visualizations for...

AI is reshaping retail and fixed ops. This report shows how agentic AI unifies data, accelerates lead response, automates service scheduling and outreach, and drives measurable gains in CSI, revenue, and z—plus a side-by-side view of AI-enabled vs. traditional workflows to guide your roadmap.

Enterprise dealer groups are transforming fixed ops into customer loyalty engines. This guide reveals six best practices for scaling AI across multiple rooftops—from DMS integration to recall management—plus the measurable ROI leading groups are seeing: 27% more ROs, 24% higher repurchase rates, and 218 hours...

In this episode, Car Dealership Guy sits down with Impel’s Art Dessein to explore how AI is transforming automotive retail. From smarter inventory and service engagement to streamlined communications, they unpack what separates hype from impact—and where dealers are winning with AI today. Listen to...

“It’s really driven about 15 to 20 additional appointments a day per store for the stores I oversee.” Austin Conroy, Fixed Ops Director at Rohrman Automotive Group, shares how Impel’s AI Operating System transformed his group’s workflow, customer relationships, and retention. “It’s worth it every...

Impel CEO Devin Daly joined the Daily Dealer Live show to discuss how to unify the auto retail customer experience as AI continues to evolve. He highlights the power of leveraging a single AI Operating System across the entire customer journey to prevent fragmented interactions....

See how Impel fine-tuned a domain-specific Llama model on SageMaker to boost output quality and maximize efficiency—driving ~20% accuracy gains and big lifts across core tasks like follow-ups (59%→92%) and personalized replies (73%→86%). The post details the evals, architecture, and why verticalized AI wins.

AvailableCar proves the impact of AI in action. Sales AI accelerated lead response, increased appointment conversions, and gave staff the bandwidth to focus on closing more deals and delivering stronger customer experiences.

Generic chatbots can’t tell a timing belt from a serpentine belt. This article breaks down how automotive-specific AI handles the complexities dealerships actually face—from VIN-based service reminders to trade-in conversations—and why 8,000+ dealerships are using it to turn routine tasks into revenue opportunities.