Former Cox Automotive and LivePerson Executive Skip Dowd Joins Impel as Senior Director, Partnerships | Read More

Former Cox Automotive and LivePerson Executive Skip Dowd Joins Impel as Senior Director, Partnerships | Read More

Impel Blog

Conversational AI – the technology that executes your decisions with no limits

AI is designed by humans and can refer to various systems. As a scientific discipline, it includes several approaches and fields, such as machine learning, machine translation, dialogue automatization, image recognition, machine reasoning, etc.

Many of the disciplines mentioned above have similar underlying technologies, with natural language processing being one of the most commonly used. Thinking and language are integral elements of the human mind. Natural language is a tool of thought, a universal means of communication, a source for understanding, accumulating, storing, processing, and transmitting the information. Therefore, creating machine-run minds that are able to work with the language and text-related tasks enables incredibly important automation that can bring a huge benefit to humans.

With conversational AI, large amounts of data are automated in conversation in different communication channels such as email and text messages. At SpinCar we work on conversation automation for car dealers, where customers ask specific questions and expect fast and exhaustive answers related to the vehicle buying and selling process.

Why You Should Trust the AI Systems

To decide whether you trust the product that you want to use, you have to understand how AI-based automation works. This will help you clearly understand why you should trust the AI systems, take advantage of this technology, and reap the outstanding benefits it brings to many of its users.

Companies have an established vision and practices when it comes to how their employees should work, how customers and their inquiries should be treated and processed, and how deals should be closed. At SpinCar we believe that the automation technology should imitate the best practices of dealers. Additionally, the automation of operations should fit into the company’s vision. This is why we created Sales AI to allow dealers to configure their virtual assistants according to their preferences.

In reality, you are configuring AI based on what you would do if you were handling those conversations – so it learns your decisions and executes them at any scale, with no limits. After the system has seen vast amounts of data, it offers the best practices that have been proven by results. To ensure success it allows dealers to alter AI decisions in the case that they believe making a change would make it a better fit for the dealership.

We should not forget that modern AI systems solve specific, defined tasks. For example, an AI-powered system designed to play GO will not tell you what the weather will be like tomorrow, or an AI-powered online identity verification system will not be able to have an automated conversation with its customers. In other words, AI software is not like a human who can apply its knowledge and skills to different problems. Instead, the AI system imitates a person by being instructed on what to do and how to make decisions.

Scale, speed, consistency, and the ability to take into consideration enormous amounts of data points at every decision are the most significant advantages of Sales AI. By having all of these advantages at your fingertips 24/7, and the ability to make it work in the way you prefer, Sales AI is a great advantage for your dealership. 

“Any sufficiently advanced technology is equivalent to magic.”

-Arthur C. Clarke

It is worth spending time discovering what technologies exist to help you overcome your company’s current challenges. Solving problems with the technology that maximizes revenue, saves costs, and makes you stand out from the competition will be the best decision you can make.